Return & Refunds Policy
Return & Refund Policy – New Clean Wash
At New Clean Wash, we value our customers and want to ensure you are completely satisfied with our cleaning products. If for any reason you are not happy with your purchase, our Return & Refund Policy provides a simple and transparent process for handling returns, replacements, and refunds.
1. Eligibility for Returns & Refunds
You may request a return, replacement, or refund if:
The product is damaged or defective upon delivery.
The wrong product was delivered.
The product has expired or is unfit for use at the time of delivery.
Requests must be made within 7 days of receiving the product.
2. Conditions for Returns
The product must be unused, unopened, and in its original packaging.
A valid proof of purchase (invoice or order confirmation) is required.
Products purchased through third-party sellers must follow their return policies unless otherwise stated.
3. Non-Returnable & Non-Refundable Items
We do not accept returns or refunds for:
Opened or partially used products (unless defective).
Products damaged due to improper storage or handling after delivery.
Items returned without original packaging or proof of purchase.
4. Return & Refund Process
Contact Us at support@newcleanwash.com or call +92-XXX-XXXXXXX with your order details and reason for return/refund.
Provide photos or evidence of the issue (if applicable).
Our team will review your request within 2–3 business days and guide you through the return process.
5. Refund Method
Approved refunds will be processed to your original payment method within 5–7 business days after we receive and verify the returned product.
Alternatively, you may opt for a replacement product instead of a refund.
6. Shipping Costs
Return shipping charges are the customer’s responsibility unless the return is due to a product defect or wrong delivery.
In case of defective or wrong products, we will cover the shipping costs.
7. Policy Updates
We may update this Return & Refund Policy from time to time. The latest version will always be available on our website.